Experience

Academic, technical, and professional experience

Research Assistant

Cleveland State University

Jan 2022 – Present • Full-time

Ohio, United States

  • Conduct cybersecurity research, contributing to funded projects, academic publications, and conference presentations.
  • Administer and maintain ISCAR Lab servers, including Linux and Windows systems, to support availability, performance, and security.
  • Develop and automate system administration tasks using Python and Bash scripting to improve operational efficiency.
  • Collaborate with faculty and graduate students on experimental design, data analysis, and technical documentation for research workflows.

Graduate Assistant / Teaching Assistant

Cleveland State University

Academic Role

Ohio, United States

  • Supported teaching, student guidance, technical labs, and research-related academic activities in cybersecurity and computing courses.
  • Helped students with course material, practical exercises, and applied problem-solving in systems and security topics.

System Engineer

Grameen CyberNet Limited

Nov 2015 – Feb 2021 • Full-time

Dhaka, Bangladesh • On-site

  • Managed and supported Linux-based enterprise systems, including mail servers, DNS, web hosting, and FTP services.
  • Worked with VMware vSphere and virtualized infrastructure to support provisioning, maintenance, and operational continuity.
  • Supported Microsoft 365, Azure-related environments, user administration, and infrastructure operations across client environments.
  • Provided technical troubleshooting and multi-environment support for systems, applications, and infrastructure services.

Support Engineer

Grameen CyberNet Limited

Dec 2014 – Oct 2015 • Full-time

Dhaka, Bangladesh • On-site

  • Delivered client-facing support for system, network, and service-related issues across enterprise environments.
  • Assisted with monitoring, troubleshooting, and escalation of infrastructure incidents to maintain service reliability.
  • Supported server operations, end-user issues, and routine technical administration tasks.